Frequently Asked Questions (FAQ)
Dua Optical Lab (SMC-Private) Limited
- How can I place an order with my specific prescription?
You can choose your preferred frame and enter your prescription details during checkout. Please ensure all details are correct, as Dua Optical Lab is not responsible for incorrect information provided by the customer. - What payment methods do you accept?
We accept full upfront payments before order processing via secure integrated local payment gateways, including JazzCash, EasyPaisa, and bank transfers. - How long does it take to manufacture and fit custom lenses?
Typical lens preparation and fitting time ranges between 1–5 working days, depending entirely on the complexity of your prescription and product type. - What is your standard shipping and delivery time across Pakistan?
Standard delivery time across Pakistan is 2–7 business days after order confirmation and manufacturing processing. - How can I track my shipment?
Once your parcel is dispatched, you will receive an official tracking number via SMS or email to monitor your delivery status in real-time. - Do you offer a warranty on optical products?
Yes, all optical lenses come with a limited manufacturing warranty covering factory defects. This warranty strictly does not apply to scratches, breakage, or misuse by the customer. - Can I return or exchange my custom prescription glasses?
Due to the customized nature of prescription lenses, they are non-refundable. Refunds or exchanges are provided strictly for manufacturing defects or if an incorrect item was delivered, provided it is reported within 3 days. - What should I do if my parcel arrives damaged?
Customers must verify the condition of the parcel before receiving it. Damaged, opened, or tampered parcels should be rejected and returned immediately to the courier.